INTRODUCTION
It is widely acknowledged that SaaS-based solutions for CRM and other areas of Business Process Automation have the potential to revolutionize not just the software industry, but the entire industrial sector since they enable small to mid-sized companies to deploy enterprise-class software infrastructures at minimal initial cost and so compete more effectively with Fortune 500 corporations.
However, while the SaaS model lowers the barrier to entry, it creates a number of new challenges and costs that affect customers and VAR’s. This paper analyzes these issues and describes technologies by which they can be reduced or eliminated.
SaaS CHALLENGES
SaaS products face unique challenges in the areas of Upgrades, Scalability, Security, Reliability, Setup/Configuration and Backup, but before reviewing them, lets briefly recap why these issues are less significant for traditional software serving single customer from behind their firewall.
Upgrades – The system is upgraded at the time most convenient for a single customer.
Scalability
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